Product Returns

We hope that you’re satisfied with the products you order from us. If, for any reason, you change your mind and would like to return a product for a refund, please send the unopened product with the seal intact and a note of your name and order number to the address below. Returns must be received within 60 days of the order date and in resaleable condition to be eligible for a refund. Once a returned product has been received, you will be refunded the full product cost. Any postage costs are non-refundable. If you have any questions, please contact us at or call our UK office during office hours on +44 (0)1377 253000.


Return address:

Bigvits Returns

3 Maclaren House

Skerne Road


YO25 6PN

United Kingdom


Lost or damaged parcels

In the unfortunate event that items are missing or arrive damaged, please send details of the issue, including photographs of any damage and your name and order number, to within 28 days of the order date. Alternatively, you can speak to our customer services team during office hours on +44 (0)1377 253000.