FREE UK Delivery on orders over £30
Top QualitySupplements
60 day refund or exchangeFrequently Asked Questions
Please have a look at the following FAQs before contacting us.
FAQs
Once you have placed your order, a tracking number will be sent to you via email. If you have not received a tracking number via email, it may be that you have selected a non-tracked economy service. For any queries on this please email our customer services on contact@bigvits.co.uk or call: +44 (0) 1377 253 000 and we will be more than happy to help.
We frequently offer coupon codes to customers via email or social media. To use these coupons, simply add products to your cart as you normally would and apply your coupon code on the right-hand side of the basket screen.
Coupon codes cannot be used in conjunction with other offers or for items already on sale. Coupons have a single use per person, within the expiry date.
For any queries on this please email our customer services oncontact@bigvits.co.uk or call: +44 (0) 1377 253 000 and we will be more than happy to help.
The express delivery option is for the mainland UK only. It is a 1-2 working day service, provided orders are placed before 2:30 pm.
Yes. If you would like to return a product, just post any unopened items back to us for a full refund.
We aim to dispatch all orders placed by 2.30pm the same day, our office opening times are Monday-Friday. Any orders placed on a Friday after 2.30pm will not be dispatched until our warehouse reopens on Monday.
VAT is applied to and included in all our prices. The price you see on our website is the price you pay inclusive of VAT.
All import duties and VAT are included in our prices. The price you see on our website is the price you pay.
Click the ‘Login/Register’ option at the top of our website. Under ‘Login’ select ‘Lost your password?’ Enter your email and click reset password. For any queries on this please email our customer services, who will be more than happy to help.
Yes. if you wish to cancel your order or make amendments to your delivery details, please contact us, on contact@bigvits.co.uk or call: +44 (0) 1377 253 000 as soon as possible to ensure we can make these changes before dispatch. We aim to dispatch all orders placed by 2.30pm the same day.
If your order status when you log into your account says pending then your payment has not been received. If this is the case, please email us at contact@bigvits.co.uk or call: +44 (0) 1377 253 000 and we will be happy to help.